Account Information
Customers have the right to know that the firm delivering propane or providing propane service is qualified. All installations are completed in accordance with NFPA54 and NFPA58 and all state and local codes. By signing the front of our New Customer Information Form you agree you have reviewed all the information on it and that it is accurate. You also agree to the Terms of Service and Company Policies as well as all updates posted on this website. Posted fees are accurate as of February 2022. CES reserves the right to change its fees, rates, and charges from time to time without prior notice to the customer.
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Terms of Service & Fees
Terms of Service
Customers have the right to know about any special conditions of service that would be applied to their account by their supplier. Combined Energy Services (CES) will provide service subject to the following conditions:
- Credit application is required.
- CES reserves the right to require payment at time of delivery (cash on delivery – COD) for customers who are not credit approved. COD customers are able to submit payment via: Cash, Certified Check, Personal Check, Debit Card or Credit Card.
- Payments (other than COD or Advanced Payment Deliveries) are required within 10 days, if credit approved, of delivery. Late payments are subject to a late fee of 1.5% monthly or 18% per annum.
- The following are CES acceptable delivery methods: Automatic Delivery – Deliveries are made on a period schedule or a degree day based system. Automatic Delivery is a free service offered to all customers. The service is merely intended to assist customers from running out of fuel. There are many variables, such as increased fuel consumption, issues in unattended homes and inclement weather, which make such guarantees impossible. Customer Requested Delivery – (will call deliveries) The customer calls for deliveries. CES must be notified 5-7 working days before the desired delivery date. If you run out before we are in your area there are delivery fees that will apply. Fees are as follows (Always COD):
Mon – Fri, 7:00 am – 3:00 pm, $200.00
Mon – Fri, 3:00 pm – 7:00 am, $250.00
Weekends & Holidays, All , $250.00
There is a minimum delivery for fuel oil of 150 gallons and a minimum delivery for propane of 100 gallons. Any tanks under 100 gallons need to be filled. Requests for a short delivery (or non-fill) are subject to a $95 delivery charge. Tanks must also be at 30% or less to avoid an inefficient delivery fee ($95).This does not apply to our automatic delivery customers. We encourage all customers to go on automatic/keep full deliveries and to use our convenient 12-month BUDGET PAYMENT PLAN which will spread your bills out evenly. If a customer runs out of gas the system must be pressure tested (leak checked) prior to resuming service. This action is classified as a billable service call and will be charged our prevailing hourly rate during normal business hours and an overtime rate after normal business hours. If the driver does the pressure test, a fee of $53.00 plus tax may be incurred. If a service tech needs to come out after the delivery driver was there (whether the customer wasn’t there or an additional issue), then the customer will be billed at the service rate of $163 plus tax for a minimum of 1 hour during regular business hours plus parts if needed. If the service is after hours, the the charge will be the overtime rate of $293.00 plus tax for a minimum of 1 hour plus parts if needed. New Jersey rate are $169.00 regular and $302.00 overtime. - In order to service your account and/or collect any amounts owed, you agree that CES may call any telephone number associated with your account, including mobile telephone numbers, which could result in additional mobile charges. It is understood and agreed that we may also contact by sending text messages, emails or other forms of electronic means using any email address or contact information associated with the account. Additional methods of contact may include, but not limited to, pre-recorded/artificial voice messages and/or the use of automated dialing devices.
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Payment Plans & Options
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Equipment Fees
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Service Fees
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Discontinuance of Propane Service
- Exit the building, without using the telephone or cell phone, operating any electrical switches, lighting any matches or smoking materials.
- If possible, turn off the gas at the container or meter valve.
- Call 911 from a neighbor’s home.
- DO NOT re-enter the building until emergency responder tell you it is safe to do so. Your marketer is required to respond in case of an emergency.
- If possible, turn off the gas at the container or meter valve.
- Call 911 from a neighbor’s home.
- DO NOT re-enter the building until emergency responder tell you it is safe to do so. Your marketer is required to respond in case of an emergency.
**All Tracpipe installations require bonding by the customer’s electrician**