Whether’s it’s home heating fuel or service – you can count on us!
We’ve certainly met a few challenges since 1968. There’s been blizzards, power outages, tornadoes and fuel shortages but we’ve never seen anything quite like COVID-19. Our new normal seems to change daily and we’ve had to adapt the way we do business.
Here’s a few things we’ve changed in order to keep our employees and customers safe:
- We’ve transferred most of our office staff to working from home. That includes not just our great customer services reps but also our delivery drivers and service techs. Drivers and service techs come to our branches for supplies and head back out.
- Reduced hours or closed our storefronts for walk-in traffic. Most storefronts have drop boxes and you can always call in for deliveries or payments. Don’t forget about our smartphone app and our online customer portal.
We have always been available over the phone and not just 9 am – 5 pm. Our office opens at 7 am and we have representatives available into the evening. Emergency services is available 24/7 and you will speak with one of our own employees, not someone in another state or country.
There is still service available. We’re trying to keep contact between our employees and customers to a minimum. If someone is sick in your home, let us know so that precautions can be taken.
We appreciate your patience and understanding as we work out these challenges. Together we will get through this.
If you have questions about your service or products we offer, please email firstname.lastname@example.org Do not leave a service or product question in the comments.