Many consumers stay with their current propane supplier simply out of the ‘unknowns’ with how-to change regardless of how much that company may be overcharging or how bad their service has become. We’ve also seen where some of the big Wall Street owned national propane corporations have scare tactics and hidden fees they want to charge if a customer attempts to change providers. If you’re looking to possibly change companies – here are some frequently asked questions:
Q: Is changing to Combined Energy Services (CES) a simple process?
A: Yes. Check here first to see if we serve your location, then it all starts with a call (800-874-1975) to our customer service reps. They may be able to set it all up over the phone or we can have a field service rep stop by your property for a no-obligation consultation. Very often it’s easier to have a rep look with you to see what you currently have; what we can do; and any recommended changes. We make it all very simple and painless!
Q: My current tank belongs to another supplier. Does CES provide loaned tanks?
A: Yes! We have tanks of every size and even offer a variety of colors to choose from.
Q: I have a buried propane tank owned by another supplier, can I still change to CES?
A: Certainly! We lease buried propane tanks (500 & 1000 gal common sizes) for a minimal fee or free when used for central heating and will swap out your existing tank from another supplier at no cost to you at all. We have our own fleet of excavation equipment and your new tank will be protected from corrosion with new sacrificial magnesium anode bags as required by code.
Q: What does it cost to change to CES?
A: Normally, nothing. We install our loaned tank at no cost, normally provide the pressure regulator on the tank and any outside connections. If you’re heating with propane, we often can install the tank up to 100 feet from your home at no cost using buried plastic gas piping that will never deteriorate, the same that’s used for natural gas.
Q: Do I need to wait until my propane tank is empty before changing to CES?
A: Typically no. Depending on the jurisdiction we’re able to pump your gas over from the existing tank into our newly installed one. Some of gas companies have a “cancellation fee” or “tank pump out fee” for any gas remaining in your old tank so it’s best to consult with one of our sales professionals to see how best we can assist you. The one thing we’ve learned is make sure you put a big sign inside the tank lid of your old tank if you don’t want a refill, since it’s a common trick for the super-big nationwide companies to immediately FILL YOUR TANK the day you call to say stop deliveries or the very next day. It’s often a tactic to keep you as a customer by adding expense to the switch. If you’re making a move – put a sign under the lid and take a photo of it. So when they want to get paid, you can say go pound salt and come pick up your fill tank crooks!
Q: Does CES have repair service for my gas burning appliances & heating system and are they available after hours?
A: Absolutely! Our service staff is available 24/7 so any time you have a problem we’re just a phone call away any time night or day!
Q: How can I be sure you’re not just like the other companies and I’m going to hate you as well?
A: This is the great part about dealing with a local, family owned & operated company. We’ve been servicing propane customers in the region since 1968 and have thousands of satisfied, long time customers. To read some of what our customers have to say – click HERE.
To learn more about becoming a CES customer; to find out what we offer; pricing plans and what makes us different from all the competition, feel free to give us a call at 800-874-1975 or click on this link.